Complaints

 

Home/School Partnership and Open Communication

Firstly, we would like to say that the first concern of everyone at Stokesay Primary School is that children should enjoy school because it is a place where they meet friends, do exciting things and have many opportunities to enjoy learning. Education is not a take over by teachers, it is a partnership between parents and teachers. Please take an interest in what your child is doing and if you can offer anything which might be a help, then please let the teachers know.

Please remember that we, just like you, want your child’s experience to be a happy one. Please do not hesitate to come and see us if you have any cause for concern about your child so that we can speedily start putting things right.

We hope that you are happy with the way the school works. However, if you have a complaint that has not been dealt with to your satisfaction, there is a formal complaints procedure which can be invoked.  For these and all other complaints or concerns parents (and others) are encouraged to raise them initially with the Headteacher, who may be able to discuss them there and then or, if not, at a mutually agreed time.

If you are unhappy with any aspect of school life, please come and talk to us ASAP.  Please do not be tempted to discuss the situation publicly on social network sites. Comments of a libellous nature will not be tolerated and legal advice may be sought.

 

 A Summary of the Formal Complaints Procedure at Stokesay Primary School

 

Stages of the procedure

 

1. Informal Complaint

2. Formal (written) Complaint to the Headteacher/Chair of Governors

3. Formal Complaint to the Governors’ Complaints Appeal Panel

4. Formal Complaint to the Secretary of State for Education

 

If you would like a copy of the full Complaints Policy, please click here or

contact the school and we will print you a copy immediately 

 

  • School will monitor any complaints received regularly and report findings to the LGB/Trustees as appropriate.